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A real person answers every message — we aim to reply within 24–48 hours. If your question is about an existing order, quote the order number and we can usually resolve it in one reply. For clinical questions about a medicine you have been prescribed, speak to your own prescriber: we can confirm what is in the box, not whether you should take it.

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Please do not attach prescriptions to this form. Upload them with your order or from your account, where they are stored securely and seen only by the dispensing pharmacist.