Order Cancellation Policy
This Order Cancellation Policy outlines the terms and conditions under which customers of IndogenMed may request cancellations for their placed orders. Please read this policy carefully before placing or canceling an order.
1. Cancellation by Customer
Orders can be canceled only before they are processed for shipment. Customers must contact our support team to cancel an order as soon as possible.
2. Cancellation by IndogenMed
IndogenMed reserves the right to cancel an order in the event of stock unavailability, incorrect or invalid prescriptions, payment verification issues, or suspected fraudulent activity.
3. Refunds for Cancellations
Refunds for canceled orders will be processed within 7–10 business days after cancellation confirmation. Refunds will be made to the original payment method used during checkout.
4. Partial Order Cancellation
Partial cancellations are allowed for orders containing multiple items, provided that the items to be canceled have not yet been processed or shipped.
5. Order Modification
If you wish to modify your order instead of canceling it, please contact our support team within 24 hours of placing the order. Order modifications may not be possible once processing or shipment has started.
6. Time Frame for Cancellation Requests
Orders can only be canceled within 24 hours of placing the order or before shipment processing begins, whichever is earlier.
7. Cancellation Charges
Cancellation fees may apply for orders that have entered the processing stage. Customers will be notified of any applicable charges during the cancellation process.
8. Shipping Costs Refund
Shipping fees will be refunded for orders canceled before shipment. If an order has already been shipped, the shipping cost is non-refundable.
9. Customer Confirmation for Cancellation
Once your cancellation request has been processed, you will receive a confirmation email detailing the status of your cancellation and any applicable refund information.
10. Communication for Cancellations
To cancel your order, please contact our customer service team directly using one of the methods below.
Contact Information
📧 Email: info@indogenmed.in
💬 WhatsApp / Viber: +91 95602 09793
Support Hours: Monday – Saturday, 9:00 AM to 6:00 PM IST
© 2025 IndogenMed. All rights reserved. | This policy is subject to updates without prior notice.